FAQ's (Frequently Asked Questions)

goose flying Thanks for all of your feedback over the last few years. Input from users helps to make our apps the most useful, educational tools possible. We welcome your comments, critiques, corrections, and suggestions for new features. Following is a list of frequently asked questions in hopes that this list will clear up any issue you have.

1. Can I run the apps on a PC?
You can run the apps on a PC by using an Android emulator. The best one is Bluestacks (www.bluestacks.com) and it is free. If you install Bluestacks, set up your Google account, then search for the app (e.g. "Yosemite Wildflowers"), it'll find the app on Google Play. If you've already paid for the app on Google Play, you will not be charged again since Google remembers what you've purchased.

2. I don't have all of the images and range maps in my app. How can I fix this? (Android)
It sounds like the app is not fully installed. We recommend uninstalling and then re-installing while connected to a high speed wifi connection. Google will remember that you've already purchased the app and won't charge you again. There's a large expansion file (~60-200MB depending on the app) that needs to download onto your device in order to see all of the images. Once it's fully installed from Google Play, you won't be prompted to download images.

3. I bought this app for Android and now I have switched to iOS (or vice versa). Does my purchase transfer?
Sorry, no. The purchase or app license doesn't transfer between vendors (Apple, Google, and Amazon).

4. What species is this? I can't seem to determine it with the app.
Please send us a photo and location . If it's a region we cover we'll do our best to get your hard-to-identify species identified by an expert.

5. The species I'm looking for is not in the app. Can you add it?
Please send us a photo or description and location so that we can consider adding it in an update.